Customized Training

Randolph County businesses and industries eligible for support through the Customized Training Program include Manufacturing, Technology Intensive (i.e., Information Technology, Life Sciences), Regional or National Warehousing and Distribution Centers, Customer Support Centers, Air Courier Services, National Headquarters with operations outside North Carolina, and Civil Service employees providing technical support to U.S. military installations located in North Carolina.
In order to receive assistance, eligible businesses and industries must demonstrate two or more of the following criteria:

• The business is making an appreciable capital investment;
• The business is deploying new technology;
• The business is creating jobs, expanding an existing workforce, or enhancing the productivity and profitability of the operations within the state; and,
• The skills of the workers will be enhanced by the assistance.

Resources may also support training assessments, instructional design, instructional costs, and training delivery for personnel involved or in the support of production of goods and services.
The CTP program also has a small discretionary spending budget to compliment the assistance noted above.  These are generally minor requests in nature but needful and can be delivered quickly and at no cost.

Leadership Development

Just like people aren’t all born with the ability to say, play football, people aren’t all born with the ability to lead. Different personal characteristics can help or hinder a person’s leadership effectiveness and require formalized programs for developing leadership competencies. Yet, with customized training everyone can develop their leadership effectiveness.

Some of our most popular training classes are Communication Skills, Employment Law and the Importance of Diversity, Coaching & Counseling, Effective & Legal Disciplinary Action, Motivating Today’s Employees, Time Management, Teamwork in Industry, Leading a Harassment Free Workplace, Train the Trainer, Customer Service, Customized or Spanish for Manufacturing.

Continuous Improvement

Some of our most popular training classes are Lean Six Sigma, Statistical Process Control, and Core Lean Manufacturing Tools (Separate Course Modules for Introduction to Lean, Value Stream Mapping, 5S, Pull Systems (Kanban), Standardized Work, Continuous Flow, Poka Yoke, Setup Reduction, Total Productive Maintenance (TPM), Kaizen Event (Lean), Lean Manufacturing Factory Simulation), Failure Mode and Effects Analysis (FMEA), ISO 9001: Understanding the Standard, ISO 9001: Internal Auditor Training

Industrial Safety

Some of our most popular training classes are Introductory Occupational Safety and Health (OSHA 10 hr. and 30 hr.), Powered Industrial Truck Training/Certification, Aerial Platforms/Man lifts, Hazardous Waste Operations and Emergency Response (HAZWOPER), Safety Committees, Powered Industrial Truck Train-the-Trainer, First Aid/CPR/AED, OSHA Inspections, Lock Out Tag Out (LOTO)

Microsoft Office Applications

Some of our most popular training classes are Microsoft Office Products (Word, Excel, Access, Outlook (Basic, Intermediate, Advanced courses, XP, 2003, 2007, 2010), Internet & Email, QuickBooks, Computer Skills for the Workplace

Specialized Regulatory Training

Need training in specialized Good Manufacturing Practices mandated by the FDA? We can deliver this type of specialized training through our partnership with BioNetwork Pharmaceutical Center in Winston-Salem.

Other Courses

• Leadership & Management Certificate Program
• Supervision: How to Excel as a New Supervisor
• Office Professionalism
• Successful Business Writing
• Coaching for Success
• Managing Employee Performance
• Time Management and Organizational Skills
• Critical Thinking and Problem Solving
• Telephone Skills
• Email Etiquette
• AutoCAD
• Blueprint Reading
• Math & Measurements
• Hydraulics and Pneumatics
• Fire Extinguisher Training
• Hazardous Materials
• Confined Space
• PPE
• Geometric Tolerance
• CNC

How do I know what training I need or is available?

We will visit your site, discuss issues pertinent to your success, tour your facilities, and assist you in a training needs assessment. We then work with you to deliver training in the most suitable and cost effective manner to achieve your intended objectives.

What happens if I need a specialized course that I do not find listed in your marketing materials?

We will do our best to either modify or develop new and/or existing training curriculum, or locate outside resources or programs to meet your training needs. We have contacts, resources, and information available to us throughout the region, state, and country.

How much does the training cost?

There are generally two cost effective means of delivering the training. One is through a project as noted above that we will develop with you. A project can cover most if not all training related costs: registration, instructional, materials, etc. The other is through the discretionary budget we have at RCC. If we are not able to deliver by these means then we can deliver training through RCC taking advantage of the all the cost competitiveness of the community college system. In either instance, a cost to the customer is minimal.

How do I find out more about the program?

For more information you can call the Workforce Development & Continuing Education Office at 336-633-0268.

"I can’t say enough good things about the feedback I received from the two supervisors we sent to this class today. I have three more people I am anxious to send to the next one, assuming you are planning to schedule a 4th class."

• Anthony J. Forman
  Chief Financial Officer, United Brass Works Inc.

"Good morning! I just wanted to say a quick Thank You for the 1st time manager training class that you offered yesterday. We sat down this morning and spoke with our supervisor that attended yesterday and he had lots of positive comments about it. He said that he feels that everyone involved in supervision could benefit from it in one form or another. That being said, if you happen to offer it again in the near future I would love to be able to send you our remaining 3 if you have openings for them. It’s a great benefit to us as a local manufacturing company to have the resources available to us made possible by RCC to help make us successful at what we do."

• Shawn Brannon
  Production Manager, Tower Components Inc.

"I just wanted to thank you for the wonderful training that your team put together for our Customer Service Representatives. They raved about the instructor and it was great to see the professional tips they learned and began implementing immediately. If you ever do the class again, please let me know as I would like to send several others from our company! Thanks again for the support and assistance!"

• Jennifer Hollingsworth Cashion
  President, DARRAN Furniture

"Customized exactly to meet our needs. Efficiency improved 25 percent since the program began. On time deliveries improved 7 percentage points and the training generated 25 ideas for improvement from our employees."

• Dean Lail
  President, Sapona Plastics LLC

"Teleflex employees enjoyed the class and even the employees that had never had any Project Management training prior felt that they were knowledgeable enough to put this into practice. Nothing but great reviews for instructors."

• Joan Keaton
  Training Specialist, Teleflex Medical

"RCC is always helpful, well prepared and interested in helping our employees succeed.  Whenever we call, they are motivated and respond quickly."

• Jim Patterson
  HR Manager, Malt-O-Meal

"This partnership and training provided, especially in the areas of lean manufacturing principles, is crucial to our longer term success at Teleflex. I have been impressed with the training content and level of engagement from the facilitators and our employees are beginning to embrace continuous improvement as simply an ongoing way we do business. Hat's off to RCC for helping us be successful in these efforts!"

• Brian Payne
  Plant Manager, Teleflex